Returns & Exchanges
At Cooper & Co, we want you to love your home; if you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a full refund. Please ensure all furniture and decor items are in their original packaging and unassembled condition to qualify.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully repackage your items in their original boxes, ensuring all hardware and protective padding are included to prevent damage.
Ship It Back
Affix the prepaid shipping label provided via email and drop the package off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing